Posted on 10 April 2014

What should I avoid when choosing a carpet cleaning company?

Choosing a carpet cleaner based on equipment alone

Your carpet cleaner needs top of the range equipment, however, he also needs the necessary training to operate the machinery and how to clean carpets and soft furnishing the professional way.

The best way to know if they have been trained properly is to make sure they have been certified by The National Carpet Cleaners Association (NCCA) or the IICRC).

Choosing a carpet cleaner based on low price

Extremely low prices can be a problem for a few reasons. Firstly you can be swayed in by a special offer but once the carpet cleaner gets into your home he may pressure you into a much more expensive job. This is called the bait and switch tactic.

Secondly it may be for a 'single process' clean. This type of clean does not meet industry standards and when you then ask for a 'dual process' clean the price then increases.

Finally the carpet cleaner may have cheap equipment which cannot match the cleaning performance of the superior machines designed to remove the most soil and contaminants.

Choosing a carpet cleaner based on a single telephone call

Always do your research. Firstly, as stated above, check that they have been certified and undergone the necessary training. Find out what cleaning process they use so you know exactly what you are getting for your money.

If you are still unsure, invite them to your home and ask for a written quotation, then you will know exactly what the carpet cleaner recommends and you won't be the victim of any high-pressure tactics.

Choosing a carpet cleaner without getting comments from his clients

Ask for references or read testimonials from current customers so you can depend on the carpet cleaner and his work. You may also want to check their website for before & after photos this will allow you to see some of their work.

Choosing a carpet cleaner who doesn't offer a money-back guarantee

Always choose a carpet cleaner that offers a 100% money-back guarantee. Every carpet cleaning company should be fully accountable for their work. If you aren't pleased with the job then you shouldn't have to pay for it!