FAQ

1) How safe are your cleaning and protection methods?

We use only the highest quality, safest cleaning solutions on the market. Our cleaning solutions are also eco friendly and safe for humans, pets and plants.

2) Do you guarantee your work?

We offer a 100% money-back guarantee. If you are not happy with the service experience you receive from us, we will return at no charge and no obligation and try to resolve the issue. If you are still unimpressed, we will issue a 100% refund up to £500 upon request.

3) Are you insured?

Yes we are fully insured.

4) What Process do you use to clean carpet?

Ultra Clean is experienced in all methods of cleaning and cleans according to the manufacturer recommendations. The main carpet cleaning method we use is the "hot water extraction"method. Please visit our carpet cleaning process for more information.

5) How long does the carpet take to dry?

Normal drying time is usually 1-2 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature,air flow, and overall conditions this time can vary.

6) I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets fibres. The higher the traffic in a given area, the more often the carpet will need cleaning.

7) Should I have my carpet dry cleaned or steam cleaned?

As mentioned earlier, most major carpet manufacturers recommend hot water extraction as the preferred method.

Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.

8) Does your cleaning process soak the backing of the carpet?

No, although our process rinses the carpet deep down,moisture does not penetrate the backing of the carpet.

With our powerful equipment, your carpet is thoroughly rinsed, but left only damp to the touch. 

9) What are those ugly black lines around the baseboards and under doorways?

If you have light colour carpet, you may have experienced these dark lines that appear on the carpet.

This soiling is called filtration soiling (draught marks) because it comes from air passing through the carpet asit is attempting to get through the crack between the carpet and the baseboard or under a closed door.

As the air passes through the edge of the carpet pile,this microscopic soiling is deposited there. This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet.

To help prevent filtration soiling,vacuum and wipe the edges of the carpeting on a regular basis.